Grievance Redressal

At Zenisk Insurance Brokers Pvt. Ltd., we are committed to delivering transparent, reliable, and customer-focused service. While we strive for excellence, we understand that concerns may arise. We take every grievance seriously and ensure prompt and fair resolution for all our clients.

How to Raise a Grievance

If you have any concerns, complaints, or service-related issues, you may reach out to us through the following channels:

Email

Send your grievance details to:

• grievance@zenisk.in
• service@zenisk.in

Write to Us

Zenisk Insurance Brokers Pvt. Ltd.
8th Floor, SRB Tower, Infocity Square, KIIT,
Bhubaneswar – 751024, Odisha, India.

Our Resolution Process

• Your grievance will be acknowledged within 48 hours of receipt.
• Our team will examine the matter thoroughly and coordinate with all relevant stakeholders.
• We aim to provide a comprehensive resolution within 14 working days.
• If additional time is needed due to the nature of the issue, we will inform you proactively.

Escalation to Regulatory Authority (IRDAI)

If the resolution provided by our Principal Officer is not satisfactory, or if you require assistance from the regulatory authority, you may approach the Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India (IRDAI).

IRDAI Contact Details:

Insurance Regulatory and Development Authority of India
Sy. No. 115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032, India

IRDAI Grievance Call Centre (IGCC):

• 📞Toll-free: 1800 4254 732

Customers can also lodge complaints online through IRDAI’s grievance system (IGMS).

Our Commitment

Zenisk is dedicated to ensuring your experience with us remains positive, transparent, and trustworthy. Your feedback helps us improve continuously, and we thank you for giving us the opportunity to serve you better.